Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
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- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple's 16-inch MacBook Pro debuted in November 2019 with a Magic Keyboard and updated processors. A new high-end graphics option was added in June 2020. Learn about the smaller 13-inch MacBook. The current 16-inch MacBook Pro was the lone MacBook line not to receive an M1 upgrade. It features a ninth-gen Intel Core i7 CPU, 16GB of RAM, AMD Radeon Pro 5300M graphics and a 512GB SSD.
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
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To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
Ever since Apple introduced USB-C and Thunderbolt ports to its MacBook laptops, they did so at the expense of other ports. As much as many had hoped to see the market flooded with USB-C devices, it isn’t necessarily that case even today, and many users are still having to use dongles and docks.
However, the good news is that with the next-gen MacBook Pro, Apple could fix that issue. A report from analyst Ming-Chi Kuo claims that with the next-gen MacBook Pro, Apple is said to not only introduce a brand new design to the laptop, but will also bring back certain ports like the SD card slot.
They will also be introducing a HDMI port which is great news for users who own monitors that don’t necessarily have a USB-C/Thunderbolt connection. Ideally we’d love to see maybe USB-A ports for legacy devices, but we suppose having HDMI and the SD card slot back would be a decent compromise.
Other rumored features include a design inspired by the iPad Pro, the return of MagSafe charging, and we could also be bidding the Touch Bar goodbye. We’re not sure when the new MacBook Pro will be announced, but seeing as the last refresh was late 2020, chances are it will probably be much later in the year.
Filed in . Read more about Laptops and Macbook Pro. Source: 9to5mac